Refund policy

 

Returns, Refunds & Cancellation Policy – PriceLows™

Important Order Information

Important Order Information: Due to a dramatic increase in online consumer fraud, we have been forced to implement the following measures. Bad apples ruin it for everyone.

By placing an order with us, you agree to our shipping, return, refund, cancellation, and delivery terms. Please review the information below before purchasing.

By placing an order on PriceLows™, you agree to the terms outlined below.

Return Window (3 Days)

Return requests must be submitted within 3 days of confirmed delivery.

We accept returns ONLY for items that are:

  • Defective

  • Damaged upon arrival

  • Incorrect (wrong item received or wrong size)

To request a return, contact support@pricelows.com with:

  • Your order number

  • Clear photo or video evidence of the issue

Returns sent without prior authorization will be refused and not processed.

Strict Non-Return Policy (No-Fault Situations)

Due to increasing online fraud, we do not accept returns or refunds for:

  • Change of mind

  • Buyer's remorse

  • Incorrect product selection

  • Failure to read product details or policies

  • Shipping delays caused by couriers, customs, or external factors

  • Refused, missed, or abandoned deliveries

Refund Method (Store Credit Only)

All approved returns, cancellations, or claims are issued as store credit only:

  • Store credit is non-expiring

  • No cash, card, or original payment refunds will be issued

Return Shipping

If your claim is approved:

  • A prepaid return shipping label will be provided

  • Items must be returned exactly as instructed

Failure to follow return instructions may result in denial of credit.

Order Cancellations

  • Orders may only be canceled before shipment

  • Once shipped, orders cannot be canceled

No-fault cancellations (duplicate orders, change of mind, etc.):

  • Subject to a $15 restocking fee if accepted

  • Issued as store credit only

Delivery & Shipping Acknowledgement

By completing your purchase, you acknowledge:

  • Delivery timelines are estimates, not guarantees

  • Delays caused by customs, carriers, or global logistics are outside our control

  • Such delays do not qualify for refunds, returns, or chargebacks

Customer Responsibility

Customers are responsible for:

  • Entering the correct shipping address at checkout

  • Monitoring tracking updates

  • Contacting the carrier when necessary

Orders with incorrect addresses or delivery issues caused by the customer are not eligible for refunds.

Chargeback & Dispute Policy

By purchasing from PriceLows™, you agree:

  • To contact us first at support@pricelows.com to resolve any issue

  • Not to initiate a chargeback without attempting resolution

We reserve the right to:

  • Provide evidence of delivery, policy agreement, and communication

  • Dispute fraudulent chargebacks to the fullest extent

Right to Refuse Service

PriceLows™ reserves the right to:

  • Deny any return that does not meet our criteria

  • Refuse service to customers exhibiting abusive, fraudulent, or suspicious behavior

Policy Updates

This policy may be updated at any time due to changes in fraud trends, logistics, or operational requirements.

Checkout Notice / Clear Expectations

Please review before completing your purchase:

  • I understand that all orders are charged in USD.

  • I understand that order processing may take 1–5 business days.

  • I understand that shipping times are estimated and may be affected by customs and carrier delays.

  • I understand that I must provide a complete and correct shipping address and notify the store of any corrections within 24 hours.

  • I understand that orders cannot be canceled after shipment or dispatch.

  • I understand that packages marked as delivered by the carrier are considered fulfilled.

  • I understand that refused shipments, unclaimed packages, or address errors may reduce or void refund eligibility.

  • I understand that returns, refunds, and store credit are subject to the published store policy.

  • I understand that all support emails must include Name & Order # in the subject line; otherwise they may be treated as spam.

By placing an order, you acknowledge and agree to these terms and our published store policies.

For additional information, please contact support@pricelows.com